📦 Orders & Shipping
How long does it take to receive my order?
Orders are typically processed within 24 hours.
Delivery usually takes 3–10 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
You can also track your order through our tracking page.
Why haven’t I received a tracking number yet?
Orders are usually shipped within 1–2 business days.
In some cases, processing or payment verification may take slightly longer.
If you haven’t received tracking information after a few days, please contact us.
What happens if an item is out of stock or on backorder?
If an item is temporarily out of stock, it will be shipped as soon as it becomes available.
If your order is delayed, please contact us and we will assist you promptly.
🔄 Returns & Issues
How do I return an item?
Please refer to our Return Policy page for detailed instructions.
If you need assistance, feel free to contact our support team.
What if my order arrives damaged or with missing items?
Please contact us within 3 business days of receiving your order at info@vanonbatteries.com.
To help us resolve the issue quickly:
- Keep the original packaging
- Provide photos of the issue
We will work with you to resolve the problem as quickly as possible.
Can I return a used or damaged product?
We cannot accept returns for products that have been used or damaged due to improper handling or misuse.
Please contact us first so we can assist you appropriately.
💳 Payment & Discounts
What payment methods do you accept?
We accept all major payment methods, including credit and debit cards as well as PayPal.
How do I use a coupon code?
To use a coupon code:
- Add items to your cart
- Proceed to checkout
- Enter your code in the discount box
- Click “Apply”
Please note:
- Only one coupon can be used per order
- Codes cannot be applied to orders already placed