We want you to feel confident when shopping with us. If you're not completely satisfied, we're here to help.
🔄 Returns
You may return unused products within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused
- The item must be in its original condition and packaging
To initiate a return, please contact us at:
info@vanonbatteries.com
💰 Refunds
Once your return is received and inspected, we will process your refund.
- Refunds are typically issued within 1–7 business days
- Refunds will be returned to your original payment method
Return Shipping
- Customers are responsible for return shipping costs
- For orders under $30, a $5.99 fee will be deducted
- For orders above $30, reasonable return shipping costs may be deducted based on actual conditions
⚠️ Defective or Incorrect Products
If your product has any of the following issues within 30 days:
- Cannot be charged
- Does not work with your tool
- Does not match the product description
We will offer a replacement or refund.
To help us resolve the issue quickly:
- Please provide a short video showing the problem
- Send it to info@vanonbatteries.com
Once confirmed, we will arrange a solution within 3 business days.
⏳ Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing times may vary)
If you still need assistance, please contact us at:
info@vanonbatteries.com